Contact Escalate
 
 
Our experience serving over 500 retail clients has taught us that retailers who understand every decision they make, in every department, directly affects the relationship with their customers. Those who treat every customer interaction as an opportunity to enhance their brand are the retailers who gain sustainable customer loyalty. We have built our business on a relentless commitment to delivering products, solutions and services that help our clients build passionate customers at every point of interaction. Our client roster reveals our track record of success. We create passionate customers by simplifying the inherent challenges of cross-channel commerce in the store, on the web, and over the phone.
 
Escalate Retail was formed in 2006 by leading private equity firm Golden Gate Capital through the merger of Ecometry, Inc. and GERS Retail Systems, two of the industry’s most venerable multi-channel commerce solution providers. The combined company leverages a legacy of almost 50 years serving the retail industry with a solution suite targeted to several vertical markets, including apparel, consumer electronics, department stores, direct marketing, furniture, luxury, and specialty hard lines and soft lines.

Our clients are among the leaders in their markets, with high-profile brands like The Home Depot, Brooks Brothers, The Buckle, Sephora, and Coldwater Creek among the more than 500 names on our client roster. Additionally, year after year Escalate solutions are identified among the leaders in their class by analyst reports, customer surveys, and media scorecards. Most recently, our Order Management and Order Fulfillment applications were named the leading solutions to Internet Retailer’s Top 500 e-Commerce sites.

The corporate headquarters is in San Diego, CA with offices located across North America and Europe.